FAQs

HOW DO I PLACE MY ORDER?

Product and sizing information

The e-store offers a wide selection of products from the latest NORA’S collections, and the catalog is updated regularly with new arrivals.

HOW LONG WILL IT TAKE TO SHIP MY ORDER?

Cancelling or modifying your order

As per our General Terms and Conditions of Sale, once an Order has been submitted it cannot be further modified or cancelled.

At any rate, if you need to cancel your purchase, please contact us as soon as possible to inquire into details. Should the order have already been shipped, please consider that you may still request a return by following the instructions in the “Returns” section.

No cancellations are possible for Personalized Products based on the definitive nature of their customization, that we perform expressly according to your wish.

For security reasons, we cannot change the items in your order or the shipping or billing address. If you notice any mistakes in the information provided, please contact our Client Service.

I NEED HELP WITH A LATE ORDER

Shipping options and costs

The shipping method is selected by the customer from the dropdown menu and the amount is displayed in the shopping bag.

PAYMENT

Secure and easy payment is a guaranteed at Nora’s. You can pay via iDeal, by CreditCard or Bancontact.

iDeal – With iDEAL you can pay your order quickly and securely through the trusted and secure environment of internet banking.

CreditCard (Mastercard or Visa) – Pay easily and securely with a credit card via a secure connection. You can enter your credit card details securely on an SSL secured page.

Bancontact – With Bancontact you can pay your order quickly and securely with a Belgian bank account.

If your card is authorized, you will be charged immediately and you will receive an email confirming that your order was successful. Only paid orders will be processed. We do not charge (afterwards) for failed payment transactions.

Safe and easy payment is guaranteed at Nora’s Bags.

HOW SECURE IS MY PERSONAL INFORMATION?

We strictly adhere to the highest industry standards to protect your personal information when you checkout and purchase from our store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used in the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Advantages of registering for My Account

With My Account, you can access a series of exclusive services for a more pleasant and enhanced shopping experience:

Save various billing and shipping addresses to speed up the ordering process.

Store credit card information to speed up checkout.

Archive order history, track order status and easily request returns.

Create a personalized wish list of your favorite items and share it.